Customer Centric Services
Customer Centric Services
1. Comprehensive Notice Board – Bilingual
2.Guidelines for Opening of accounts
- i) Objectives of KYC guidelines List of KYC documents
- ii) Facilities to old/sick/physically impaired persons
- iii) Facilities to visually impaired persons
- iv) Guardianship in deposit accounts-Legal Guardianship Certificate issued under the National Trust Act, 1999 empowering the disabled persons with autism, cerebral palsy, mental retardation and multiple disabilities
- v) Separate line in front of each counter for senior citizen
- vi) SB Account Rules
- vii) Current Account rules
- vii) Current Account rules
3. GOALS/ COMMITMENTS
- i) Citizens’ Charter
- ii) Code of Bank’s Commitment to Customers
- iii) Code of Bank’s Commitment to Micro and Small Enterprises
4. OUR PRINCIPLES/ SALIENT FEATURES OF OUR POLICIES
- i) Policy on Deposits.
- ii) Policy on Collection of Cheques/ instruments
- iii) Policy on Collection of dues and Security repossession
- iV) Policy on collection of US Dollar denominated cheques
5. COMPLAINT/ GRIEVANCE REDRESS
- i) Policy on Grievance Redressal and Compensation to customers for deficiency in services
- ii) Banking Ombudsman Scheme 2006
- iii) Right to Information Act
6. INFORMATION / AWARENESS
( Last modified on Sep 03, 2018 at 08:09:19 PM )