Escalation matrix for complaints/grievances
- For any redressal of grievances, customers may please approach the Branch.
- If the same is not resolved within a reasonable time, they may approach the Zonal Office concerned.
- Customers may also approach the Nodal Officer at our Corporate Office for escalation of their grievances.
- For the grievances, not redressed the Bank, for more than 30 days, the customers can also contact the Office of the Banking Ombudsman.
- For contact details of the Banking Ombudsman and the Area of operations, please click here
( Last modified on Mar 03, 2020 at 11:03:27 AM )