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Right to Information Act 2005

Right to Information Act 2005


The Government of India has enacted the ‘Right to Information Act 2005” replacing the Freedom of Information Act. In order to promote transparency and accountability in the working of any Public Authority, the Act provides the right to citizens to secure access to information of general nature.The Public Sector Banks are “Public Authorities” for the purposes of this Act.


As far as the Banks are concerned the relevant provision that have already come into force are Sections 4(1), 5(1) & 5(2). The right to information includes an access to the information which is held by or under the control of the Bank which comes under Public Authority and includes the right to inspect the work, document, records, taking notes, extracts or certified copies of documents / records and certified samples of the materials and obtaining information which is also stored in electronic form.


The Act provides under Sections 8 and 9, certain categories of information that are exempt from disclosure to the citizens. The public may also refer to the relative sections of the Act before submitting a request for information.


Any citizen can request for information by making an application in writing or through electronic means to Public Information Officer (PIO) placed at Head Office, Indian Bank, No.66 Rajaji Salai , Chennai – 600 001. It can also be submitted in any of the Bank’s branches/Zonal Offices.

Citizens can also submit request through online portal by accessing the link where the RTI fees can be paid online and upon submission of the request the requester gets the registration number and can track the application.
The application shall be disposed of in accordance with the section 7 of RTI Act. .

Annexure 1
Mandatory Disclosure by the Bank under section 4 (1)(b) of RTI Act and its Annual Updation – 2022
Sl no. Mandatory obligation. Information Disclosed
i The particulars of its organization, functions and duties The Bank was established on 15th August 1907, as part of the Swadeshi Movement and so proudly shares its founding day with Nation’s Independence day. Bank was one among the 14 Banks Nationalized on June 19, 1969. In 2007, the Bank became Public Listed Bank. With the amalgamation of Allahabad Bank into Indian Bank from 1st April 2020, the Bank expanded its footprints, business and clientele across the country. Bank  has adopted a four tier organisation set up comprising its Corporate office, 14 Field General Managers Office, 78 Zonal Offices and 5754 branches (as on 31.12.2021) spread all over the country besides 3 overseas branches located in Singapore and Srilanka.

As on 31.12.2021, the Government of India was holding 79.86% of the equity capital with the balance of 20.14% with the general public.

The activities of the Bank are covered by the Banking Regulation Act and the directives of RBI issued from time to time.

For location of branches, their addresses =>click on Branch Network

Besides the Bank provides 24X7 Banking service through ATMs spread across the country. For location of ATM and its address click: ATM Network.

Bank has 3 Overseas branches – One in Singapore and 2 in Srilanka. For details click Colombo and Jaffna

Bank has two subsidiaries:

  1. Indbank Merchant Banking Services Ltd. For details click Indbank Merchant Banking Services Ltd
  2. Indbank Housing Ltd.

Bank has also entered into a joint venture with Universal Sompo General Insurance company Ltd., towards marketing of Non life insurance products for its clients.

Bank has sponsored three Regional Rural Banks (RRBs), for details click

Tamil Nadu Grama BankPuduvai Bharathiar Grama Bank and Saptagiri Grameena Bank.

Organisation structure for details click Organisation Structure 

ii The powers and duties of its officers and employees For powers and duties of the officers and employees of the Bank click Job roles/duties of Employees and Officers .
iii The procedure followed in the decision making process, including channels of supervision and accountability The Administrative and Credit Powers of officers at various levels and of different scales to be exercised in the process of decision making and the procedural guidelines on the channels of supervision and accountability are decided by the Board and kept as a confidential document. The credit decisions at Branch level are taken by Branch Managers at various levels from Asst. Manager to DGM of Branch depending upon their positions. Credit decisions at Zonal level are taken by the Zonal Office Level Credit Committee (ZLCC) and Zonal Level Second in Command Credit Committee (ZLSCC).
At Corporate Office level, Credit decisions are taken at Corporate Office Level Credit Committee (COLCC – GM), Corporate Office Level Credit Committee (COLCC – ED), Credit Approval Committee (CAC) and Management Committee of Board (MCB).
The proposals to COLCC(ED), CAC and MCB are put up through Credit Steering Committee.
iv The norms set by it for the discharge of its functions The norms for discharge of the functions of the Bank are based on RBI directives with Board’s approval. For Time Norms for certain services click Time Norms for certain services in normal circumstances.
v The rules, regulations, instructions, Manuals and records, held by it or under its control or used by its employees for discharging its functions; All branches and offices of the Bank are provided with the Manuals of Instructions, circulars and policy guidelines for discharging their functions effectively. These are all meant for internal circulation and cannot be shared with public.

However, certain information on Deposit, Loan & other Products, scheme guidelines, eligibility etc., are available in the below mentioned links.

Deposits Loan Other activities
Savings Bank A/c Agriculture Financial Inclusion
Current A/c Personal/individual Service charges
Term Deposits MSME Insurance services
NRI A/cs Education Mutual Fund
Deposit rates Corporate Policies
Lending rates Tenders / Auction

Regulations framed by Bank Indian Bank (Employees’) Pension Regulations 1995 – Amendment * Indian Bank Officer Employees’ (Acceptance of Jobs in Private Sector concerns after Retirement) Regulations, 2000 * Indian Bank Officer Employees’ (Conduct) Regulations, 1976 * Indian Bank Officer Employees’ (Discipline and Appeal), 1976 * Indian Bank Officers Service Regulation (Amended), 1979

vi A statement of the categories of documents that are held by it or under its control Based on the Laws, rules and regulations, documents such as Balance sheets, record of the staff, licenses obtained from RBI /other competent authorities for opening branches / offices etc are held by the Bank.  Quarterly Reports / Annual Report of our Bank are made available in our website in the below links:

Financial ResultsAnnual Reports ; Disclosures ; Share holding pattern

Branches hold the documents relating to loan borrowers and deposit customers (These are all private information and of commercial value and cannot be shared with Public)

vii The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereo There is no arrangement for consultation with the members of public in formulating any of the policies of the Bank.
However, as directed by RBI, the Standing Committee on Customer Service at Corporate Office includes five customers of the Bank representing the Public.The Joint Customer Service Committees at Zonal Level and Branch level are constituted with Bank customers as members to offer their suggestions/ grievances in the committee meetings and the committee meeting is held every month at Zonal level/Branch level.
viii A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public The details ported in Bank’s website
For details of Board =>click Board of Directors.
For Managing Director & Chief Executive Officer’s profile, click MD & CEO’S Profile,
For profiles of Executive Directors click ED’s Profiles.
For details of General Managers click General Managers.
For statement of committees Click Names of the Committees of the Board.
For further details of their constitution, purpose and the number of members in each committee, the details are available in annual reports, for annual reports click Annual Report visit our website => about us => annual Report => Report on corporate governance and also about us => investors => Board of Directors and Committees of the Board.The meetings of the Board, Councils and Committees are not open to the public. As also the minutes of such meetings are not accessible to the public
ix A directory of its officers and employees For the directory of officers and employees viz. SR No., name, Branch, Zone/Head Office, designation and Gross Salary drawn as on 28.02.2021 click Directory of Officers, employees & their Gross Salary Feb 2022
x The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations The data in the website is updated Annually in the month of February as the data keeps changing from month to month due to transfers/ placements retirements. The gross salary keeps changing due to arrears of various allowances/annual increments/ change in DA/HRA etc.

Regarding the system of compensation in the Bank, it is informed that for officers, it is fixed as per Officers Service Regulations and for employees it is based on Bi-partite settlement.

xi The budget allocated to each of its agencies, indicating the particulars of all plans, proposed expenditures and reports on disbursements made There is no provision of budget allocation for Bank for proposed expenditure and disbursements. This provision is not applicable to banks. There are targets furnished to the various functionaries at zonal level for mobilizing Business..
xii The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes Our Bank implements certain subsidy loaded loan schemes of central government and state government viz. PMEGP Scheme, UYEGP Scheme, Technology Up gradation Fund Scheme (TUFS) for Textile Industry offering certain percentage of subsidy of the loan projects.

Sponsoring Departments of Central and State Government shortlist the beneficiaries of such programmes and allocate among the banks in the respective area of operation. The subsidy is managed by the respective sponsoring Departments of Central and State government.

There are different loan products of the Bank offered to the public. For details select from Loan Products under Products Menu.

The public are informed that the sanctioning authorities shall decide to sanction a loan exercising the powers conferred by the Bank after taking into consideration the facts, figures and merits of each loan proposal..

xiii Particulars of recipients of concessions, permits or authorisations granted by it In respect of Demand and Term Deposits, there are no programmes of the bank granting concessions; permits, authorizations except the following:

For Savings Bank Deposit, additional interest of 1.00% p.a. is offered to Staff/eligible ex-staff members.

For Domestic Term Deposit for Senior Citizens, additional rate of interest payable would be 0.50% p.a. for amount up to ₹10 crore. The additional rate would be offered on deposits of 7 days to 10 years over the card rate in respect of Short Term Deposits, Fixed Deposits and Money Multiplier Deposit Schemes. Similarly, for Recurring Deposit accounts, additional interest rate would be eligible for the period from 6 months to 120 months (In multiples of 3 months). The above ceiling is applicable to all types of term deposits standing in the name of the Senior Citizen as the principal account holder at one or more branches put together. However, no Single deposit be opened in a day for more than ₹2 Cr within the overall limit of ₹10 Cr tagged to a single CIF.

Deposits of Senior Citizen opened under Capital Gains Scheme Type B (Term Deposits) 1988 Scheme is not eligible for this benefit. Similarly in the case of term deposits standing in the name of an HUF, the Karta of the HUF is not eligible for higher rate of interest, even if he is a senior citizen, as the beneficial owner of the deposit is the HUF and not the Karta in his individual capacity.

Besides the above, concessions in charges for various services rendered are extended to select category of customers viz., Individuals in rural area, Senior citizens, Students, Defence personnel, Government Departments, Ministries, Blind/differently abled, Institutions, Co-operative/Land Development Bank, Service Co-operatives and DRDA, PM/CM Relief funds, Religious welfare services/Charitable Institutions, Landless agriculture labourers, Regional Rural Banks sponsored by the Bank etc.

xiv Details in respect of the information, available to or held by it, reduced in an electronic form Information which has public/customer’s interest is ported in our web site for the benefit of our customers and public in general.For details of tenders/Bids/Auction click Tenders/Bids/Auction.
xv The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use Citizen’s charter is ported in our web site For details click citizen charter. For details of contacts click Contacts, for details of Corporate Governance click Corporate Governance , All the branches of the bank subscribe one vernacular and one English daily news papers for the use of Public. The working Hours of the branches are displayed in the branch premises in Bold letters for the information of the Public.
xvi The names, designations and other particulars of the Public Information Officers and Asst Public Information Officers are given in the below Hyper Link A General Manager is designated under section 19(1) of RTI Act, as the First Appellate Authority (FAA) and a Deputy General Manager is designated as Public Information Officer (PIO) under section 5 of RTI Act. All the Zonal Heads are designated as Assistant Public Information Officers (APIO) under section 5 of RTI Act. For details click Address, TelephoneFax Noemail ID of Public Information Officers & Assistant Public Information Officers, First Appellate Authority and Transparency Officer For fee details under RTI Act rules -> click Regulation of fee and cost rules. For model application form click application format . The applications under RTI Act and application fee of Rs.10/- in cash are accepted by all our branches. Application fee of Rs.10/- in cash is accepted by all our branches. The applicant is required to enclose proof of such cash remittance with his application.
xvii Such other information as may be prescribed; and thereafter update these publications every year The information relating to public is ported in the Bank’s web site from time to time. For details of financial results click: Financial Results, for information relating to investors click Investors, for annual reports click Annual Reports. and for criteria for selection of concurrent auditors click Empanelment of audit firms for conducting Concurrent Audit. The information under section 4(1)(b) of RTI Act is updated annually in the month of February.

Details of RTI applications received and disposed:

Year RTI application received RTI appl disposed
2020-21 4851 4686
2021-22 4725 4788

Details of First Appeals received and Order issued:

Year First appeal received First appeal disposed
2020-21 800 768
2021-22 871 883

Training of employees

     year No Trained
     2020-21       637
     2021-22    8962


>> Click Here for Exemption From Disclosure of Information ( Sec.8 of the RTI Act)
Note to Public: Redressal of Grievances is outside the ambit of RTI Act.

As per section 4 (2) of RTI Act, Bank disclosed the information suo motu as under: for details Click on the link.

* Code of Commitment to Customers * Code of Commitment to Micro & Small Enterprises * Policy on Cheque Collection 2022 * POLICY ON CUSTOMER EXPERIENCE * Know Your Customer (KYC) Documents * SOP FOR SAVINGS ACCOUNT 2022 * SOP FOR CURRENT ACCOUNT 2022 * Nomination Rules * Salient Features of Genuine Currency Notes of Reserve Bank of India (RBI) *RBI Notes Features 2022 *Financial Inclusion *Welfare of Minorities * Whistle Blower Policy * ATM Withdrawal Failure Complaint * Educational loan * Interest Subsidy on Educational loans, *Policy on appointment of Statutory Branch Auditors (SCAs) for the year 2021-22 and onwards * Policy on appointment of Statutory Central Auditors (SCAs) for the year 2021-22 and onwards *Consolidated_Holiday_list_2022_Indian_bank * Procedure of Locker/Safe Deposit of Articles * Service Charges/Forex Rates, *Lending Rates ,* Deposit Rates,* Banking Ombudsman scheme , * Address, TelephoneFax Noemail ID of Public Information Officers & Assistant Public Information Officers, First Appellate Authority and Transparency Officer* Nodal Officers under Banking Ombudsman Scheme at Zonal levelNodal officers for Customer Complaints *TRANSFER POLICY 2021*  Annexure – A – Promotion Policy 2021-22 – Scale I to II, II to III, III to IV*Annexure – B – Promotion Policy 2021-22 – Scale IV to V, V to VI, VI to VII * Reply to Questions asked in the parliament for the year 2020-21* Reply-to-Questions-asked-in-the-parliment-for-the-year-2021-22*INDIAN BANK EMPLOYEES PENSION FUND STATEMENT OF AFFIARS AS ON 31.03.2021*INDIAN-BANK-EMPLOYEES-PENSION-FUND-STATEMENT-OF-AFFIARS-AS-ON-31.03.2022* Award_Staff_Periodical_Transfer_Policy* Award_Staff_Request_Transfer Policy

( Last modified on Nov 05, 2022 at 12:11:25 PM )